How Does Lifetime Support Work
Learning Your Business
Amadeus Software will invest directly in learning your business, your culture and your methods.
Working directly with the key stakeholders in your business, Amadeus' SAS Consultants will design the detail of your support structure, enabling us to look forward because we need to, react speedily if we have to.
Amadeus Software Standards and Procedures
Our lifecycle support procedures include impact analysis, version control, regression testing, quality assurance, auditing and release management and they're all governed by Amadeus strict adherence to Quality Standards, not just ISO 9001, but also ISO 9126 and IEEE 829. Even more than that, Amadeus is driven by our reputation for quality, vouched for by our own customers and guarded vigilantly by our strong culture of customer service.
Dedicated SAS Consultants
A minimum of one primary and one secondary Consultant will be allocated to your organisation.
Our Consultants are accessible directly. We do not force communication through our portals and we are not hidden behind call centres.
Dedicated Skills
Amadeus Software assures the skills and knowledge in your technology and your business. Because knowledge is retained within our company, rather than with one person, your business is not compromised by the departure of a key member of staff, the failure of a key system, or the scarcity of SAS skills in the marketplace.
When appropriate we travel around the globe, frequently to SAS
Institute's headquarters, to acquire and bring the latest technical
expertise directly into your business. Our Consultants
maintain SAS certifications at all key levels and competencies; so
that you can be assured that your assigned specialists are up to
date with the latest SAS technology, including hotfixes and systems
integration.
On-Demand Support and Planned Maintenance Support
You can choose between On-Demand Support or Planned Maintenance Support.
On-Demand Support is available just by lifting the telephone whenever the need arises, with guaranteed response times and expert back-up.
Or you can select Planned Maintenance Support, periodic tasks and functions are performed to integrate with your team, your business and your requirements.
